I called 611 for customer care and was told that I did not pay. I gave her the invoice number, code and everything else, and explained to her that I had no power, no phone and that the fires were getting worst. She coldly explain that she couldn't find where I paid and therefore couldn't turn on the phone. I was so upset that I started crying and telling her that Yes I did pay, Yes I have the receipt and after around 20 minutes she decided to turn on my phone but not before telling me that it was up to me to call after I pay for my minutes. NOT TRUE! I finally called my husband and it turned out that the fires were bad. I was tired, upset, nervous. T-Mobile turned off my phone on the same day that I cashed paid 10AM 10/06/17. I did not have service from Friday night To Monday 10/09/17.